Job Title : Customer experience representative
City, Country: Minhang, Shanghai, China
On Site
Your key responsibilities
* Act as main customer contact, responsible and accountable for managing
day-to-day enquiries and all order-related activities. Proactively feedback in
the event of deviation.
* Ensure a seamless and timely order management flow in close collaboration
with planning team.
* Coordinate and maintain effective communications with internal stakeholders
(such as commercial, logistics, quality and other cross functional teams)
concerning customer requirements, issues and feedback.
* Strengthen customer intimacy by developing solid relationships,
understanding customer needs, proactively addressing issues, and providing
satisfactory solutions.
* Actively work on O2C process improvement with smart / digital solutions.
* Maintain service levels according to business priority.
We bring
* A rich history and a promising future of bold scientific innovation and
passionate creation with our customers.
* A space to grow by encouraging and supporting curiosity and an open mindset.
* A culture that prioritizes safety and well-being, both physically and
mentally.
* Barrier-free communities within our organization where every employee is
equally valued and respected – regardless of their background, beliefs, or
identity.
* A firm belief that working together with our customers is the key to
achieving great things.
* An eagerness to be one team and learn from each other to bring progress to
life and create a better future.
You bring
* At least 3 years in customer service, e-commerce or similar with deep
knowledge of supply chain operations and industry trends.
* Strong analytical skills and familiar with SAP ERP, MS Office.
* Knowledge on project management and/or digital tools (CRM, EDI, RPA,
Python) is a plus.
* Fluent English in both oral and written.
* Skilled at working in a fast-paced environment open to constant change in
demands.
* Proactive, positive, adaptive, responsible, and organized.