Are you interested in working in Operations team and deliver phenomenal service level to different customers?
Here's a phenomenal job opportunity for you to bring your energy and expertise to the table and contribute to make a business impact and secure to deliver our business ambitions!
Play your part in our team succeeding
You will be part of Operations team and have chance to work with both internal and external stakeholders.
Through the daily operations and collaborations with partners, you might get a wholistic view about the overall process and proven understanding not only in customer operations area but also in other functional areas, eg. Warehouse/distribution, planning, import/export etc.
Core Responsibilities
61 Order management: create order and drop delivery note in SAP system, closely collaborate with partners e.g., customers, demand planner, warehouse/logistics to ensure the optimal flow of goods based on OM rules and regulations. Proactively clean open orders and follow up with variance between order/quotation.
61 Customer claims and returns: Support customer claims and returns, including investigate claims ensuring that required information is accurate, processed in agreed timelines and complaint with approval process; coordinate the return of physical goods with customers, warehouse/logistics staffs and creation of credit and debit notes accordingly.
61 Fill rate reporting to customers and internally. Take follow-up actions with supervision if needed.
61 Order to Cash process governance, be able to handle some ad-hoc requests e.g., monthly reconciliation, customer ship-to change coordination with customer logistics function, etc.
61 Other proactive support e.g., share CCC certifications, Customs declaration form, etc. to customers with certain approval process.
Do you have what it takes?
61 College degree or above would be preferred.
61 3~5 years working experience in customer operations or supply chain function. Retail industry or FMCG background would be preferred.
61 Have experience of ERP system and be interested in learning new systems. SAP skills would be an advantage.
61 Proficient use MS office tools, especially on excel and PowerPoint. Experienced with relevant data tools including Tableau or Power BI is a plus.
61 Good communication skill and eager to learn.
61 Detail oriented, with continuous improvement mindset.
61 Fluent English both in verbal and written.
Join the global LEGO03 team
What’s in it for you? Here are some of what to expect:
61 Family Care Leave – We offer enhanced paid leave options for those important times.
61 Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
61 Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based
61 Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
61 Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.
61 Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued, and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, ***, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Build your career brick by brick at the LEGO Group.