Identity and Access Management (IAM) Security Engineer (Project Dragon)
Maintain, support and enhance a number of Tier 0 Identity applications – Active Directory Domain Services, Active Directory Certificate Services, Active Directory Federation Services, Microsoft Entra ID, CyberArk Privileged Cloud and SecureAuth.
Tier 0 system support is a component of the IAM Access Area. This candidate will focus primarily on core identity platforms, interfacing with customers, while also managing issues directly with the vendor. This is a great role for anyone with a career interest in Applications Support, Infrastructure support, Identity & Access Management, and Cybersecurity.
Support responsibilities may include: - Collaborate with vendors to integrate third party software into a corporate computing environment - Install, configure, and deploy software which may include: - Configuring shared services (web, database, license, etc) - Coordinating testing and troubleshooting with domain experts - Developing scripts to deliver applications - Optimizing performance - Managing privileged and service accounts
General support responsibilities include: - Reviews with application and user support contacts to update application documentation - Collaborate within a global IT organization to resolve issues - Coordinate and communicate with team members throughout the software development and support cycles - Ensure change management procedures are followed - Assess and mitigate application security exposures
Position Specific Skills : - 3+ years and strong background of technical skills / experience supporting some/all of the following: Active Directory (AD) services, Microsoft Entra ID, SecureAuth, and CyberArk Privileged Access Management or similar system ○ Willingness to learn technologies in team scope - Experience with scripting using PowerShell for managing AD, creating scripts, writing automation code - Experience with managing cloud systems (e.g, AWS, Azure, Alibaba) - Implementing and supporting multi-factor authentication (MFA) solutions (e.g., Microsoft Entra MFA, SecureAuth) - Interest and desire to develop and manage complex system integrations between database, web, app servers - Change Management experience coordinating and implementing application enhancements and patches - Working with the vendors (Microsoft, CyberArk, Entrust, SecureAuth) on product issues, troubleshooting, and resolution - Monitoring system health based on defined schedules and rotations. - Able to participate in periodic on-call rotations - Demonstrated ability to troubleshoot issues, identify root cause, and recommend solution - Manage support queue and provide feedback to user requests / problems
General Skills : - Project management experience on small to medium scale application implementations - Must have strong analytical ability and problem-solving skills - Must be a self-starter who works well in a global virtual team - Must have strong written and verbal communication skills in English - Ability to multi-task and manage workload under time pressure and changing priorities - Customer service focus
Skills considered an advantage (Nice-to-have): - Knowledge/experience with physical HSM (hardware security module) encryption/cards (configuration and support) - Security and controls experience with privileged systems
