Pre-Opening and operations
61 Work with HQ related divisions to establish, recommend and follow up on the concept brief, layout design, equipment, product and service matrix, uniforms, expenditure, equipment, manning, operation flow and other services offers and new technology. Maintain and manage pre-opening and post opening budget
61 Follow up all pre-opening related implementation, installation, license and equipment with the Projects, Group Operations and field team, including local contractors and government authorities
61 Establish the pre-opening critical path, OE list, manning and others with the HQ and field teams.
61 Manpower recruitment, training and supervision
61 Formulate operations’ Standard Operation Procedures (“SOP”) according to China operations’ Brand Standard and operational requirements for each PPL outlets’ customization.

Post-Opening operations
61 Ensure that the lounges and operations comply with all applicable legislation and well as industry codes of practice, from an operational level this includes areas such as OH&S, staff rostering, Liquor Licensing, Health & Hygiene, Food Handling etc
61 Identify and drive improvements and / or implementation of new services and operational policies
61 Responsible for hotel P/L, preparation forecast of budget and manpower allocation
61 Monitor and report on the market activities and raise the profile of the Company’s Airport Lounges through networking, business contacts and promotion. Formulate long-term strategic business plan to sustain business growth. Identify new and potential B2B and B2C business opportunities and conduct business expansion planning
61 Handle client complaint and staff grievances
61 New projects / initiatives as assigned by management

JOB REQUIREMENTS
61 Tertiary education qualification in Hospitality Management or related discipline
61 Minimum 8 years' relevant experience with 3 years at senior management level in hospitality industry
61 Solid hotel pre-opening and operations experience is a must. Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.
61 Excellent time management skills and able to work under pressure
61 Detail-minded, efficient, well-planned with good business sense
61 Strong communication and interpersonal skills with analytical mind
61 Calm, efficient and organized
61 Excellent personal presentation and communication skills
61 Accountable and resilient
61 Multi-lingual, excellent spoken and written English and Mandarin
61 Travelling is required when deemed necessary