- Serve as the go-to expert for all technical product inquiries and training for both internal team members and external customers on lab weighing products.
- Work closely with the product management team to understand and communicate the technical features and benefits of the product line.
- Gather feedback from customers and channel it back to the product management and engineering teams to help in future product developments.
- Support the sales team in technical presentations, demonstrations, and customer discussions.
- Provide detailed product insight and support during trade shows, seminars, and other marketing events.
- Create and maintain detailed documentation, such as FAQ lists, product specifications, and application guides.
- Assist in the creation of marketing materials and tools that highlight the technical and functional aspects of products.
- Maintain a deep understanding of industry trends, competitive products, and market dynamics.

Qualifications:
- Master’s degree in a scientific or technical field such as Biology, Chemistry, Physics, or Engineering.
- 2-3 years of experience in a technical support or product specialist role, preferably related to laboratory equipment.
- Exceptional technical aptitude and the ability to learn complex products quickly.
- Strong communication and presentation skills, capable of conveying technical information in an accessible manner.
- Experience in customer interaction and technical support within a technical or scientific product environment.
- Strong organizational and multitasking abilities.
- Flexibility to travel (10-20%) .
- High proficiency in English verbal and written.