Responsibilities
You will be responsible for steering + leveraging the capabilities of your direct team, sales channels + our network by focusing on customer engagement, satisfaction + reactivation of customers through high levels of service quality.
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
80 To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality and close collaboration with operational + commercial key stakeholders, along with top management to optimize the customer experience.
80 To own, monitor and drive all sales activities.
80 To ensure best-in-class customer onboarding.
80 To focus on continuous improvement of processes + controls.
80 To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
80 To focus on continuous improvement of processes + controls, lead + drive the development of new business, while growing existing accounts to their full potential.
80 To ensure delivery against all financial targets + strategic objectives across all.
80 To review trends, achievements, challenges + opportunities. Coach your team so everyone knows their daily objectives + are fully empowered to meet them.
80 To give your team members opportunities to expand portfolios, gain new new experiences and grow by selectively delegating activities. Follow-up to provide additional feedback, guidance + continuously strengthen capabilities based on the skills matrix + personal development plans.
80 To engage with your operations + business development peers to ensure smooth cross-functional collaboration, drive customer retention + pursue profitable growth in targeted segments + trades. Then explore innovative ideas to improve the processes + agree how to implement these.
During the day maintain close relationships with your customer’s senior stakeholders to obtain feedback to identify + resolve challenges or areas for improvement.
80 To set aside time to analyze your P+L and deploy strategic initiatives to optimize performance.
Qualifications
1. A minimum bachelor's degree in logistics, business administration, or the equivalent.
2. A minimum 5 years in management positions and 3 years P&L management in the Logistics or Freight Forwarding industry.
3. In-depth market knowledge of the Logistics or Freight Forwarding industry.
4. Interpersonal styles to create and sustain effective relationships with business partners.
5. Strong organizational, business writing and negotiation skills.
6. Excellent presentation skills and strong attention to detail.
7. Proven ability to multi-task and drive revenue from multiple accounts.
8. Excellent client and vendor relationship management.
9. Ability to communicate and write in English.
*Based in Shanghai, China
With roots in global logistics, air, ocean, and a distinct specialization in cross-border e-commerce, AGS is setting a new standard in global e-commerce logistics. Simplify, save, and succeed with AGS: We turn the complexities of your supply chain into efficient, tech-driven solutions, delivering faster transit times and significant cost savings.