AHL Legal is looking for experienced Customer Service Officers with strong interest to work in our busy and expanding firm in Shanghai Office. We're looking for candidate who genuinely who are genuinely enjoy dealing with people to be key members of our customer service team and provide general administration support to our other offices and Solicitor team.
Essential Attributes:
- Fluency in English (oral and written) at minimum
- Be comfortable liaising and building relationships with customers, business partners, referral agents and other stakeholders.
- Exceptional communication skills
- Superior problem solving skills enable to maintain high efficient communication with both clients and colleagues
- A team player with a positive attitude.
- Computer literate in MS Office
Desirable Attributes:
- Experience working in a high volume customer servicing teams is highly regarded
- Experience in business development and marketing events.
Responsibilities:
- Ensure customer requests and enquiries are professionally handled and actioned with the agreed service levels.
- Working within the front line of Customer Service and interaction (mostly with existing clients)
- Provide general administration support to our other offices and Solicitor team;
- Perform clerical, secretarial, organizational and other administrative functions.