Key Responsibilities:
Prepares quotation for parts, labor service and service contracts base on the requests from customers and service sales / FSE/ RSE. Fully understand contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.
Support field service team to enable clean quotes, sales orders, maintain and track calls, RMAs and contracts etc. in QAD. Performs contract administration, including preparation, drafting, editing, revision and tracking of standard contracts, letter agreements, and related documentation in connection with domestic and international business areas.
Process high volumes of part orders and service requests, including but not limited to order entry, regular follow up with service to ensure the customer's needs are met promptly.
Mater data maintenance, such as ISB status / end user / ship-to / bill-to info. update in QAD.
Responsible for data entry and completed document filing. Acts as customer liaison with Accounts Receivable to settle billing issues and find solution.
Coordinate with finance, compliance, legal and service logistics as well as other cross function teams to ensure on time order shipment / acceptance as well as revenue execution.
Follow up on back orders and local purchases.


Physical Requirement
Full-time University with a bachelor’s degree or above
Over 5 years order management, customer support experience in direct channel in MNC for both academic and commercial customers
Good experience and knowledge of international trading business on quote to order and order to cash process.
Proficient in related software of ERP/CRM/Excel/Word, have the data process and analysis ability.
Quick learner, good logical thinking, be good at time management and ability to work under pressure and multitask.
Customer satisfaction orientation, Team-work spirit. Good communication and resolution skills with the ability to quick investigate and solve problems and then make improvements.
CET 4 or above, be good at reading, listening, written and oral-English.