Responsibilities:
Provide customer order receipt and handling in Greater China from receiving customer's order to shipment follow-up and complaint handling.
Enter customer order into the SAP system within the required timeline and high accuracy based on standards and processes to ensure smooth OTC flow.
Provide product availability and shipment schedule to customers within established guidelines.
Track order fulfillment, monitor cross-country and/or domestic deliveries, through close work with overseas or local Logistics team, Forwarders and warehouses.
Assist in completing various compliance documents, such as new customer screen, customer end use statement, distributors/resellers. Support the orders data to the compliance team to obtain export / import license if assigned.
Receive customer complaints, report to Complaints Coordinator, coordinate the investigation with relevant parties and provide root cause, corrective and preventive actions to customers.
Support business growth and conduct special customer requirements if any.
Other jobs are assigned according to Customer Service Team objectives.
Participate in other Supply Chain activities if assigned.

Requirements:
Bachelor degree in relevant area (International Trade, Supply Chain, Logistics, Business Administration, etc)
At least 3 years of relevant working experience in Customer Service, International Trade, Logistics or Supply Chain. SAP experience is highly preferred.
Familiar with import and export operations. Knowledge on WGQ Free Trade Zone operation is a plus.
Good oral and written communication skills in English.
Good interpersonal skills and teamwork spirit.
Strong analytical and problem-solving skills, quick in learning, and able to work under pressure.
Knowledge of Microsoft Office software.
A background in commercial aviation would be a plus.