Job ID: 0000KCNQ Description Digital Business Services (DBS) HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition. We are currently seeking an experienced professional to join our team. In this role, you will: 1. To provide quality and efficient service in respect of Amendment Mortgage Contract issuance & Conversion Mortgage Contract issuance for approved mortgage applications. - Handle internal customer enquiry (from mail) on Amendment MC issuance and Conversion MC issuance related requirements; - Coordinate the process change related to Amendment MC issuance within the team. 2. To provide quality and efficient service in respect of documents checking before drawdown according to internal procedures and external regulations. - Conduct double check on security and other documents & drawdown fulfillment for non-low risk cases and low risk cases handled by non-accredited operator; - Double check the identicalness of physical documents received later against image copy of documents checked for SHH cases and handover to servicing team properly; - Double check information in AAPS4 and BPM system updated by operator; - Monitor overall pre-drawdown checking progress and timely re-assign tasks during staff’s leave to ensure no SLA breach; - Liaise with CCS/Legal during exceptional cases handling; - Handle internal customer enquiry (both face to face and by phone) on drawdown related requirements and communicate with RBWM on the month end drawdown arrangement; - Coordinate the process change related to pre-drawdown checking within the team. 3. To be mentor of new staff and responsible for arranging & delivering training. 4. To participate in projects related to MC issuance and pre-drawdown checking step as assigned by line manager. To lead ad-hoc cleanup tasks. 5. To assist line manager in other team management tasks including but not limited to: - To assist line manager the SLA and PLA during the daily work. - To assist line manager in customer complaints investigation and settlement; - To assist line manager arrange training & testing within the team to keep the team abreast of all local rules and regulations, credit guidelines etc and make sure that the operations are complied with internal and external requirements; - Identify improvement areas in process by raising Bright Ideas; - Use iCAT and IQMS accurately according to internal requirement. 6. To ensure due observance of all levels of HSBC Global Standards, and compliance policies, and maintain awareness of compliance/operation risk and minimize the likelihood of it occurring. Qualifications To be successful in the role, you should meet the following requirements: - It requires excellent communication and service mindset to serve customer (both internal and external) in daily operation - It requires good business awareness and excellent problem solving skills to make judgment in a constantly changing regulatory environment - Mortgage knowledge & Flexible knowledge in economy and finance - HUB knowledge & Comprehensive PC knowledge - Communication skills You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /CJ Issued by HSBC Bank (China) Company Limited
