-Responsibilities
1. Developing and sustaining solid relationships with key clients that bring in the most income for the company.
2. Addressing and resolving key clients’ complaints.
3. Acting as the main point of contact between key clients and internal teams.
4. Work in close collaboration with all operational functions to ensure highest quality service is delivered to all Key Account clients.
5. Develop and implement the SOP (Standard Operational Procedure) when key account is set up and to update and maintain the SOP at any time according to the client’s demands.
6. Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
7. Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
8. Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
9. Strictly follow and Implement company credit policy, monitor and collect the outstanding accounts of the clients.

-Requirements
1. University degree or equivalent, preferred in Logistics, International Trade.
2. Minimum 8-10 years’ experience in logistics industry, such as an international freight forwarding company. KAM working experience, CS, operation experience is preferred.
3. Proficient in all Microsoft Office applications as well as CRM software.
4. The ability to build rapport with key clients.
5. The ability to handle multiple client accounts.
6. Strong negotiation and leadership skills.
7. Exceptional customer service skills.
8. Excellent communication skills.
9. Proficient in spoken and written English & Chinese communication skill is required.