Responsibilities
- Reviews, troubleshoots and approves operational quality desktops, notebooks, printers and associated peripherals.
- Installs, maintains and optimizes desktop/notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact Product performance.
- Instructs customers in the operation and maintenance of the system.

Job Level Criteria
- Performs troubleshooting, parts replacement, system upgrades, basic deployment and repair on desktops/notebooks/printers.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
- May respond to calls after normal business hours per leader instructions.
- Travel is required.

Requirements
- 3 years of relevant experience.
- Strong knowledge of Windows operating system environment.
- Solid customer interaction skills.
- A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.