Job Duties and Responsibilities 工作职责： - Handle customer compliant and provide 8D report. 客诉处理以及提供改进措施的8D报告 - Organize the root cause analysis with AFA’s suppliers for the complaints from the customer. Working out robust action plan and continuous improvements to acquire high customer satisfactory 与AFA的供应商一起对客户投诉进行根本原因分析，制定稳健的行动计划和持续改进以获得高客户满意度 - Implement ongoing QC checks of key inbound components, in line production and product performance, in conjunction with our key supplier partners. Ensure any rectification work is carried out within a reasonable timeframe and within budget 与我们的主要供应商合作伙伴一起，在生产线生产和产品性能方面实施关键入库部件的持续QC检查，确保任何整改工作在合理的时间和预算范围内进行 - Maintain robust processes to deliver excellent quality products and industry leading service to our customers 确保流程稳健，为客户提供优质的产品和行业领先的服务 - Implement risk management in the function based on a risk-based action plan 根据风险行动计划，实施风险管理 - Document maintain and update on time 现有文件的维护以及更新 - Supplier performance management, supplier KPI data collection and summary, organize weekly and monthly meetings, and implement closed-loop management on key issues 供应商绩效管理，供应商KPI数据收集汇总，组织周会，月度会议召开，对重点问题实施闭环管理 - Lead supplier annual audit, new supplier admission audit and customer audit 主导供应商年度审核，新供应商准入审核，工厂客户审审核 - Daily SQE team management, personnel performance management 日常SQE团队管理，人员绩效管理
Qualifications 任职资格: Bachelor degree or above, major in mechanical is preferred 本科及以上学历，模具专业优先考虑；机械/制造原材料及加工行业优先考虑 More than 8 years related working experience, SQE team management experience is required, injection molding field or plastic assembly field experience is preferred 8年以上相关工作经验，需具备SQE团队管理经验；注塑或塑料装配行业工作经验者优选考虑 Familiar with quality tools of SPC etc. Familiar with ISO9001 熟悉SPC等质量工具; 熟悉ISO9001 Strong communication skills with internal and external teams 与公司内部及工厂有良好的沟通技巧 CET4-Able to read and write the English, preferred oral English. 大学英语四级读写水平， 工作中能使用英语口语交流者优先考虑 Familiar with quality tools of SPC etc. Familiar with ISO9001 熟悉SPC等质量工具; 熟悉ISO9001 Strong communication skills with internal and external teams 与公司内部及工厂有良好的沟通技巧 CET4-Able to read and write the English, preferred oral English. 大学英语四级读写水平， 若工作中能使用英语口语交流将优先考虑
