The Customer Program Analyst plays a critical role in the execution and support of customer engagement programs. This position involves analyzing customer data, supporting program implementations, and providing insights to enhance customer satisfaction and program effectiveness.
客户计划分析专员在执行和支持客户参与计划方面发挥着关键作用。该职位包括分析客户数据，支持项目实施，并提供见解以提高客户满意度和项目有效性。

Responsibilities
- Data Analysis: Analyze customer data and feedback to assess program performance and identify areas for improvement.
- Program Support: Assist in the planning and implementation of customer programs, ensuring alignment with strategic objectives.
- Reporting: Develop regular reports on program activities, outcomes, and ROI. Communicate findings to stakeholders and suggest data-driven adjustments.
- Customer Interaction: Engage with customers to gather feedback and provide support, enhancing the overall customer experience.
- Cross-functional Collaboration: Work closely with sales, marketing, and product teams to align programs with customer needs and business goals.
- Process Improvement: Identify and recommend process enhancements to streamline program management and improve customer satisfaction.

岗位职责
- 数据分析：分析客户数据并反馈，以评估项目绩效并确定需要改进的地方。
- 项目支持：协助客户制定和实施项目计划，确保与战略目标一致
- 报告：定期报告项目活动、成果和利润率。向利益相关者汇报，并提出基于数据的调整建议。
- 客户互动：与客户互动，收集反馈并提供支持，提升整体客户体验。
- 跨职能协作：与销售、市场和产品团队紧密合作，使项目与客户需求和业务目标保持一致。
- 流程改进：发现并建议流程改进措施，以优化项目管理并提高客户满意度。

Qualifications
- Degree level education or equivalent experience.
- Bachelor’s degree in Business Administration, Marketing, Data Science, or related field.
- Knowledge and experience of process improvement techniques.
- Project Management skills and experience.
- Proven experience in data analysis, customer service, or program management.
- Strong analytical skills with the ability to interpret complex data and turn it into actionable insights.
- Awareness of Health & Safety legislation and management.
- Financial awareness.
- Excellent communication and interpersonal skills, with a knack for persuasive and clear presentation.
- Proficiency in CRM software and data analysis tools (e.g., Excel, SQL).
- Ability to work effectively in a team and manage multiple projects in a fast-paced environment.

职位要求
- 大学本科或同等学历
- 工商管理、市场营销、数据科学或相关专业。
- 具有流程改进技术的知识和相关实习经验优先。
- 具有一定的项目管理技能和相关实习经验优先。
- 具有数据分析、客户服务或项目管理经验优先。
- 具有较强的分析能力，能够解释复杂的数据，并将其转化为具有实际应用价值的见解或建议。
- 了解健康与安全法规和管理。
- 有一定的财务意识。
- 优秀的沟通和人际交往能力，具有说服力和清晰的表达力。
- 熟练使用CRM软件和数据分析工具(如Excel, SQL)。
- 能够高效地在团队中工作，并在快节奏的环境中管理多个项目。