Key Accountabilities
Responsible for providing technical support to DigitalTrains customers.
Analyse customers requirement complete analysis / calculations and train impact simulations to propose the most technically proficient and commercially appropriate product solution to our customers.
Prepare technical documentation for customers throughout the project life (including technical presentations and technical literature).
Troubleshoot technical issues and provide effective solutions to customers.
Provide training and guidance to customers on how to use DigitalTrains effectively.
Collaborate with the development team to identify and resolve software issues.
Frequently engage and arrange meetings with customers as part of the tender/application/technical support and education of customers, to achieve KPI’s such as timely technical approval of Oleo products.
Collate detailed technical proposals according to client’s requirements, using pre-defined templates.
Develop processes and procedures to better manage global tender submissions and application support work.
Regularly assess ongoing project priorities, adjusting work plans to best meet our goals of delivering on-time customer satisfaction.
Work closely with the Global & Local Sales teams, assisting with on-going project technical requirements.
Liaise closely with colleagues in Sales, Design Engineering, Quality, Purchasing, Production & Marketing at all Oleo plants.


Skills
Computer literate, proficient in MS Office.
The ability to display a technical understanding is required. The successful client must be able to confidently communicate at a technical level with both colleagues and customers alike.
Excellent people skills, becoming familiar and trusted by both colleagues and customers alike.
Possess good presentation skills, being clearly spoken in front of people where English is not the first language.
Possess good presentation skills, being comfortable in front of people and confident about the subject matter being presented.
Strong clerical skills and excellent attention to detail in drafting and compiling technical proposals and documentation.
Self-motivation and a proactive approach to work, problem-solving ability.
A good team player, but equal ability to work alone when required.
Flexible and open to change and take on tasks outside of day-to-day activities, working amongst a small team in a rapidly growing market.
Willing to try and adopt new methods.
Able to clearly document, record and present data.
Excellent time management and ability to multi-task.
Maintain a positive working relationship with all levels of the organisation.
A drive to deliver market-leading customer support.
A desire to achieve customer satisfaction and business development through the delivery of on-time customer technical support.
Ability to work under pressure to achieve tight deadlines for customer submittals.