Roles and Responsibilities
- Represent Autoliv ”hot line” in resolution of quality issues
- Develop Customer relationship related to quality rating
- Interface with all concerned Autoliv plants on customer quality issues for timely resolutions
- Coordinate the disposition and return of all defective products
- Coordinate on-site sorting activities and any rework activity
- Support the launches of new products at the customer locations
- Review product at warranty centers and customer plants to provide data and information for quality reports.
- Customer quality window maintenance
- Customer 8D follow up and submit
- Customer satisfaction improvement
- Market warranty and customer PPM track and improvement
- Continuous improvement
- Leading cross function to solve quality problem
- Leading PQ/CQ team to join APS activity
- Leading line audit according AS standard and company QA activity
- Take the quality role in change case according CCB procedure.
- Lead Problem Resolution Cross Functional Team using 8D-process:
- To analyze any product non-conformities in order to solve issues and verify customer or ALV concern.
- To communicate and follow up (8D) with CQS according to need.
- To analyze internal ppm, and generate continuous improvement actions (e.g. PDCA, standards, poka-yoke, product changes, RPN reduction)
- Coordinate the disposition and hold of all suspect products (GP12)
- Check if other ALV plants are affected and apply AS 53 (Q Alert)
- Update control plans and ensure that quality planning documentation is always updated (e.g. PFMEA, SWI, visual aids)
- Participate in product/process/dock audits (including AS 67)
- Support implementation and maintenance of lessons learned system by active involvement
- Lead PFMEA go and see
- Inspector performance management
- Continuous improvement

Knowledge required
- Familiar with, QS9000, IATF as well as ISO14001.
- Good coordination ability, high spirit of teamwork
- Excellent English communication skills
- leadership