Storage and Backup – L2 ( Dell Storage , NetApp, Active Scale, Veritas NetBackup)

Roles and Responsibilities:

Storage Administration:
Configuration and Management: Configure and manage Dell Storage, NetApp, and Active Scale storage systems, including setting up storage pools, LUNs, and file systems.
Monitoring: Monitor storage performance, capacity usage, and alerts
Create Volume/ Qtree/Quota/export policy for cifs/NFS shares
LUN allocation, expansion , host group creation
Capacity Planning: Perform capacity planning and forecasting to accommodate future storage needs and make recommendations for upgrades or expansions.
SAN Administration: Configure Zoning alias , Configuration Backup
DR: Manage and Configure DR solution , snapshot for DELL, NetApp, NetBackup devices

Backup Administration:
Backup Management: Configure and manage Veritas NetBackup policies, schedules, and storage for backups. Ensure backups are performed according to organizational policies.
Recovery Operations: Perform and verify data recovery from backups. Troubleshoot and resolve issues related to backup and restore operations.
Monitoring: Monitor backup jobs and their status. Address and resolve failed or incomplete backups and ensure data integrity.
Documentation: Maintain documentation for backup policies, procedures, and configurations.

Support and Troubleshooting:
Level 2 Support: Provide advanced troubleshooting for storage and backup issues that escalate from Level 1 support teams.
Incident Management: Investigate and resolve complex incidents related to storage systems or backup processes, working with other IT teams or vendors as needed.
User Support: Assist end-users and other teams with storage and backup-related technical issues.
Security and Compliance:

Data Protection: Implement and enforce data protection policies and procedures, ensuring compliance with organizational and regulatory requirements.
Access Controls: Manage access controls and permissions for storage systems and backup data to ensure data security and privacy.
Audit and Compliance: Participate in audits and reviews to ensure compliance with data protection regulations and industry standards.
Patch Management: Regular Firmware update for storage and SAN devices

Optimization and Improvement:
Performance Tuning: Continuously monitor and tune storage and backup systems for optimal performance and efficiency.
Cost Management: Evaluate and optimize storage and backup costs, including storage utilization and backup media usage.
Technology Updates: Stay current with new technologies and best practices related to storage and backup solutions. Implement upgrades and enhancements as needed.
Backup and Recovery Testing:
Test Procedures: Regularly test backup and recovery procedures to ensure data integrity and recovery capability.
Disaster Recovery: Support disaster recovery planning and execution, ensuring backup systems are integrated with broader disaster recovery strategies.
Documentation and Reporting:
System Documentation: Maintain detailed documentation of storage and backup configurations, procedures, and changes.
Reporting: Generate and review regular reports on storage usage, performance metrics, backup status, and any incidents or issues.
Vendor Coordination:
Vendor Interaction: Work with vendors (Dell, NetApp, Active Scale, Veritas) for support, upgrades, and troubleshooting. Maintain relationships and keep up with vendor updates and recommendations.
Service Requests: Manage service requests and support tickets with vendors to resolve complex issues.
Training and Development:
Knowledge Sharing: Share knowledge and best practices with team members and colleagues.
Ongoing Learning: Engage in professional development and training to stay current with advancements in storage and backup technologies.