· Monitor and maintain customer experience related mechanism, e.g. NPS.
· Work together with stakeholders to collect feedback from customers to understand customer’s needs and pain-points.
· Take initiatives to look for ways to improve customer experience through utilizing banking resources and integrating collaborative efforts.
· Coordinate customer experience related initiatives, meetings and projects to uplift customer service level
· Ensure the service quality and sales compliance via performing internal and external customer survey.


任职要求：
· University degree or above;
· Over 5 years’ experience in Bank's Customer experience related business;
· Proficiency in Chinese and English;
· Good communication skills, self-motivated and ability to work independently and withstand pressure