\n1. Order Entry: Utilizing the ERP system to accurately and timely place customer orders. The CSR typically works with a very. complex. combination of order scenarios, such as multiple sourcing location, various modes of transport, and hundreds of products. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance. This requires the ability to multi-task with critical thinking skills. \n \n2. Perform Order Management Activities: Handle routine and non-routine customer order activities, including order entry, guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. \n\n3. Display Customer Advocate Leadership: Requires the desire and determination to meet and exceed customer expectations. Realizes and anticipates how events and trends are likely to affect the customer’s future needs and satisfaction. They leverage many internal resources to optimize customer satisfaction with cost to serve objectives for IFF. \n\n4. Execute System and Technology Requirements: Execute work processes through multiple systems and technology including: SAP, salesforce, etc. The integration of the system requires knowledge of Supply Chain, Customer Financial Services, Planning and Invoicing. High degree of systems knowledge and understanding is required. \n\n4. Problem Solver: Makes r. commendations to leverage IFF resources and capital to create business opportunities for Customer Success. Demonstrates persistence in ove. coming resistance or objections leads conflict resolution and reaches win- win agreements. \n \n \n \n\n6. Accountability for Action: Demonstrates urgency, acts promptly and quickly removes road blocks while assessing multiple opportunities. This requires prioritization by impact, and accountability for taking actions that keep things moving forward. \n \nCritical Success Factors: \n\nFluent in English\n2~3 years customer service experience\nExceeding customer expectations through successful customer relationships.\nStrong working knowledge of market dynamics and customers goals and objectives.\nBe proactive in order receipt and handling work process.\nIndependent, autonomous, structured and efficient work.\nTeam player who enjoys working in a team, but who can also push forward topics alone and independently.\nCompetent and proactive. communication with different target groups and stakeholders\nExperience on SAP and Sales Force\nVery good experience in using Microsoft Word, Power Point, Word, Excel and Outlook\nCan speak Japanese is plus