Principal Responsibilities - To plan and conduct QA inspection / health check on branch related business to identify operation gap and enhance internal control. - To close monitor on outlet/branch’s risk control, ensure OM & all processes were fully conducted during branch BAU. - To track on issue and action plan arising from QA inspection and health check, internal and external inspections, to help branch avoid high risk repeat issue during BAU. Job Dimensions - To plan and conduct CA inspection / health check on CB branch to identify operation gap and enhance internal control. 61 Conduct onsite operation inspection twice a year at each outlet/sub-branch, one for full scope branch inspection and the other for limited scope branch health check. 61 Conduct sales health check at outlet/sub-branch on quarterly basis. - To plan and conduct self-review / thematic review according to the instruction from regulator\ audit\ RMG\ compliance etc. - To share finding from past internal/external inspections with branch staffs to enhance their risk control awareness and prevent from repeat high risk issue. - To track issue and action plan arising from CA inspection and health check, internal and external inspection. - To coordinate with CB branch for various internal audit and health check programs as well as regulator’s inspection. - To follow drafted schedule, cooperate with other Deps & Regional office for QA BAU, and internal work. - To oversee the QA inspection planning/ process and track to ensure on time completion; continuously improve QA manager’s knowledge and skill for career development. Education and Relevant Experience - Minimum 12 years’ working experience in consumer banking, with relevant experience in operation management, risk control, compliance, audit is preferred. Functional / Technical Competencies - Strong knowledge in operational risk management, Consumer Banking(CB) product and service with relevant working/audit experience. - Good understanding of the regulatory requirement governing CB products and services. - Good analytical, planning and communication skill with teamwork spirit as well as trouble shooting are essential. - Excellent in both written and oral English and Mandarin. - Proficiency in MS Office software. - Self-motivated and able to work independently and under pressure. On time completion of inspection and relevant report.
