Job Summary:
The position is responsible for customer care activities of new/existing clients. Working and coordinating with multiple teams to handle the customer requests and ensure good service level.
o Supporting sales department to provide professional services for new/existing clients.
o Visiting new/existing clients with sales or related departments, to have a clearer understanding through offline meetings.
o Handling clients inquires about online submission platform, systematic reports, or distribution results etc.
o Communicating with internal departments efficiently, to make sure the issues/problems from clients would be resolved ASAP.
o Having a good service awareness to level up clients’ satisfaction.