岗位职责：
报告：
+协助直线经理准备每周/每月/每季度报告、竞争对手品牌分析、任何其他要求的报告；
+整理并协助准备与员工相关的绩效跟踪报告；
店铺维护：
+了解、遵守和执行门店运营政策、人力资源手册和其他相关材料规定的所有运营政策和程序；
+根据直线经理的指示，支持新店铺开业和/或店铺关闭所需的所有运营活动；
+协调物流流程和实物库存补充；
+与IT部门联络，为店铺提供支持；
+协助门店员工处理定期客户投诉、升级等。
+协助直线经理进行风险管理、物理安全、店铺现金控制、店铺间沟通和审计等各个领域的工作；
管理员：
+处理付款和公司印章申请；
+整合和更新名册和工作人员休假管理
+支持办公室行政运营活动，包括但不限于办公室费用一般索赔、与相关供应商联系
+其他相关零售问题。

岗位要求：
+大专以上学历，2年以上零售运营工作经验优先。
+精通MS Office应用程序（Outlook、Word、Excel、PowerPoint）。
+自我激励，良好的沟通技巧。
+对零售充满热情，能够在压力下工作，以积极的心态迎接挑战。
+积极主动、解决问题的态度。
+协作型员工和团队建设能力。
+较强的定量和分析能力。
Reporting:
+ Assist the line manager in preparation of weekly/monthly/quarterly reports, competitors brands analysis, any other report requested;
+ Collate and help to prepare staff related reports for performance tracking;

Store maintenance:
+ Understand, abide by and enforce all operational policies and procedures as dictated by the Store Operations policy, the Human Resources manual, and other related material;
+ Support in all the operation activities required for new shop openings and/or shop closures following the instruction of the line manager;
+ Coordinate logistics flow and physical stock replenishment;
+ Liaise with IT for support to store;
+ Assist store staff in handling regular customer complaints, escalations, etc.
+ Assist the line manager in all areas of risk management, physical security, store cash controls, inter-store communication and audits;


Admin:
+Handle payment and company stamp applications;
+Consolidate and update roster and staff leave management
+Support office admin operation activities, include but not limited to, office expense general claim, contact with relevant vendors and suppliers
+Other relative Retail issues.

The must haves:
+ College’s degree and above, 2 years’ working experience of retail operation is preferred.
+ Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint).
+ Self-motivated with good communication skills.
+ Passionate for retails, capable to work under pressure and embrace challenges with positive mindset.
+ Proactive and problem-solving attitude.
+ Collaborative worker and team building ability.
+ Strong quantitative and analytical skills.