The person hired for the position of Customer Account Representative will handle varied customer transactions; including inbound calls, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas.
Primary Responsibilities include but are not limited to the following: Follow and manage all aspects of customer orders; Single point of contact for all direct customer inquiries; Ensure accurate/timely order entry; Transportation, and delivery of orders throughout the entire supply chain; Provides professional communications to external and internal customers; Able to communicate with customers and other departments smoothly with prompt response; Understands and complies with order policies and regulations; Acts in a manner consistent with 3M’s values and ethical standards.

Requirement:

1. Bachelor’ degree. Ability to possess outstanding service skills.
2. Good communication skill, good command of English and computer skills. 3. Ability to learn and capability to work with pressure and deadline.
4. Customer service experience in Semiconductor industry or chemistry can be a plus.