Principal Accountabilities:
? Provides customers with product information, stock availability, pricing, quotations and relevant documentation in a timely manner, liasing with other functions/teams to co-ordinate responses as required
? Processes orders from order entry and acknowledgement through to invoicing; interpreting customer requirements and facilitating the process with internal stakeholders (Finance/Sales/Planning) to ensure orders are delivered to agreed timescales at the correct price
? Processes customer returns and credits
? Liaises with customers to progress/resolve credit/debt issues as appropriate
? Processes and resolves customer complaints or distributes to required stakeholders for resolution, as required
? Maintains accurate records of pricing and customer data including interactions, transactions, contracts and complaints; gathers relevant customer demand intelligence offered by customers
? Manages consignment stocks day to day to ensure required stock is in required locations to ensure customer service is delivered to required standards (as relevant within region)
? Identifies and supports continuous improvement opportunities within role and supports wider continuous improvement opportunities

Experience:
? Previous customer service experience desirable (at least 2 years working experience)
? Demonstrable experience of working autonomously within agreed processes and procedures
? Strong ability to build good working relationships internally and externally
? Excellent communicator
? Ability to manage multiple activities at any time
? Fluent in Chinese
? Fluent in Korean and English