岗位职责:
Support service team to achieve target by proactive actions and marketing events. Includes monitoring/inspecting service quality; publishing promotion papers and customer manuals through WeChat; involving or registering customers by support portal; Support external customers and internal filed team (service engineers, sales and applications, etc.). This includes handling direct customers’ requests and internal communications, processing these requests in effective ways.
Responsibilities:
61 Responsible for routine service process monitoring and inspecting.
61 Take ownership of aftermarket marketing customers' issues, ensures high level customer satisfaction. Expand customer portal usage.
61 Manage internal and external digital platforms, i.e., website, intranet, SFDC, WeChat for leads generation and feedback collecting
61 Collect internal and external customers’ requirements and make aftermarket tools.
61 Operate social media flatforms, like WeChat, video channels.
61 Monitor parts inventory, parts return.
61 Provide feedback and suggestions to improve service quality and service efficiency.
任职要求:
Qualifications
61 A minimum Bachelor’s Degree in Business Administration, Finance, or related Customer Service/Support field required.
61 2-4 years previous experience in marketing, business development, logistical coordination, service/customer support in a high technology equipment or instrument company highly desirable.
61 Strong communication skills. Proficient in verbal and written English.
61 Working knowledge of Microsoft Excel is required. SAP, CRM and SFDC experiences are plus.