At a Glance: This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to lead On’s Retail Store.You will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations including but not limited to store performance, inventory management, customer experience, team leadership as well as all internal team related responsibilities and external partnerships. Your Team As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. You will have the privilege to stay connected with the back-office team and enjoy a flexible working environment. Your Mission: Take responsibility for overall store performance, including commercial KPIs, operation excellence, exceptional consumer journey and high-performing team development and retention. Execute product strategy and work closely with the retail merchandising, retail marketing and VM teams for assortment selection, visual merchandising and event implementation. Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels and FoH (Front-of-House) operations for exceptional customer service. Manage schedules for all store members, collaborating with retail talent team for talent administration & development. (e.g., recruiting, training, on/off boarding, payroll, career progression, etc. onboarding.) Build up your store-level Customer Relationship Management plan to stay connected with consumers to provide marvelous client service and drive new retail growth. Continuously embrace and communicate On’s culture and spirits in team management and consumer interaction. Support piloting, innovation, and implementation of new retail solutions. Other duties as needed. Your Story: More than 4 years’ experience in a customer-oriented setting with managerial responsibilities included. A collaborative team player with strong interpersonal, hospitality and communication skills. An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs. Native speaker of Chinese Mandarin with ability to read and write in English fluently. Operational retail experience in sports, and / or fashion industry is a strong plus. A sports lover, loving to run is a strong plus. Able to work on weekends, evenings and holidays as needed. Travel Requirements: Willingness to travel up to 10% of the time; travel percentage will fluctuate based on business needs. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role will work in a retail store environment for most of the time. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; kneel; crouch; use hands and fingers; handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds. What we offer: We offer a dynamic, challenging, and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where every individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields. If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!
