Who are LRQA?
LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, ESG, food safety and quality, inspection and training.
LRQA代表着对客户的奉献，市场领先，以及在风险管理方面的深厚专业知识。我们已经成长为领先的保证提供商，汇集了认证、定制保证、网络安全、ESG、食品安全和质量、检验和培训方面的杰出专业知识。

LRQA is a global business that’s invested in the future of your career and the planet, fusing sustainability and purpose to drive positive change. Operating in over 160 countries, we have earned our name as worldwide experts across assessment, advisory, inspection and cybersecurity services, helping our clients build safer, fairer, more secure and sustainable businesses. Here, you’ll get to work for one of the world’s leading global assurance providers, alongside some of the best people in the industry, whose diversity and collective intelligence drives us forward. In our culture of excellence, it is our people that reflect who we are, together sharing a burning ambition to succeed, alongside a strong sense of purpose and mutual respect.
LRQA是一家全球性企业，投资于您的职业生涯和地球的未来，融合可持续性和目标，以推动积极的变化。我们在160多个国家开展业务，在评估、咨询、检验和网络安全服务方面拥有全球专家的美誉，帮助我们的客户建立更安全、更公平、更可靠和可持续的业务。在这里，您将为世界领先的全球保险提供商之一工作，与业内一些***的人一起工作，他们的多样性和集体智慧推动着我们前进。在我们追求卓越的文化中，正是我们的员工反映了我们是谁，我们共同拥有追求成功的强烈抱负，以及强烈的使命感和相互尊重。

Responsibilities 岗位职责:

a.) Build and maintain excellent relationships through proactive communication and action, ensuring contractual requirements and customer expectations are understood and refer opportunities for new business as appropriate.
通过主动沟通和行动建立并维持良好的关系，确保理解合同要求和客户期望，并在适当的时候提供新业务机会。

b.)Take responsibility for setting up training courses on our systems in line with customer expectations/ needs.
负责根据客户的期望/需求在我们的系统上设置培训课程。

c.)Take responsibility for the administration of training events in line with global and local business requirements. This will include scheduling, managing enrolments, confirming trainers and equipment, managing external venue bookings, and managing accommodation bookings.
负责根据全球和本地业务要求管理培训活动。 这将包括安排、管理报名、确认培训师和设备、管理外部场地预订和管理住宿预订。

d.)Take responsibility to collate and submit accurate management information, to assist with operational delivery and anticipate future demand.
负责整理和提交准确的管理信息，以协助运营交付并预测未来的需求。

e.)Proactively support the promotion of the portal by engaging with customers to ensure that they can use all aspects of the tool. Escalate operational issues as appropriate.
通过与客户互动，积极支持培训平台的推广，以确保客户能够使用培训平台的各个功能。根据需要及时上报运营问题。

f.)Take responsibility for the accuracy and completeness of data in our systems.
保证系统中数据的准确性和完整性。

g.)Liaise with the invoicing team to ensure effective and timely invoicing of accounts.
与发票团队协调联络，以确保有效、及时地开具发票。

h.) Proactively carry out tasks at the request of managers and proactively contribute to team meetings and initiatives.
主动执行直线经理要求的任务，并积极参与团队会议和计划。

i.) Mentor colleagues and share knowledge of our products, processes and designated customers.
指导同事并分享我们的产品，流程和指定客户的知识。

j.) Develop a thorough understanding of BA&IS products, services, systems and processes.
深入了解 Business Assessment & Improvement Service 的相关产品、服务、系统和流程。

Qualifications岗位要求：

a.) Degree (Bachelor/ Master) with a minimum of 2-3 years of work experience in Client Management preferably in a service industry
学位（学士/硕士），至少有 2-3 年客户管理工作经验，***是在服务或其他具有专业性的行业

b.)Strong communication, interpersonal and relationship-building skills
良好的沟通、人际交往和关系建立能力

c.)Take responsibility for delivery customer needs
负责满足客户需求

d.)Ability to proactively understand and assess issues, devise solutions and see them through to resolution
能够主动理解和评估问题、设计解决方案并最终解决问题

e.) Build and support teamwork, engaging actively and supporting others
建立和支持团队合作，积极参与并支持他人

f.) Proficiency in MS Office – a must
熟练使用微软办公软件——必备技能

g.) Good command over English and Chinese (written as well as spoken)
熟练掌握英语（书面和口语）