岗位职责
*Enter and process customer orders and ensure internal communication from order confirmation to invoicing in compliance.
*Monitor order confirmation and track order fulfillment and AR process
*Update client on order status
*Handle client enquiries, complaints and disputes in a professional manner
*Trigger SAP invoicing after shipment of goods and forward to FS (China only)
*Build and maintain good relationships with external customers by providing excellent service and advice
*Liaise with internal department including Sales, SCM, Logistics, Finance , Accounting
*Generate and handle customer complaint orders in SAP system
*Generate regular activity reports
*Perform clerical and administrative work
*Tasks assigned by supervisor
任职要求
*Bachelor degree in Trade or Business Administration
*> 3 years of work experience in Customer Service, trading or related areas
*Experience in dealing with clients
*Experience in working independently with limited supervision
*Strong customer orientation with good communication, interpersonal and phone skill
*A good command of spoken and written English with CET 6 and Chinese (other language skills to be defined according to country responsibility)
*Rich SAP operation experience
*Excellent communication skills and confident phone manners
*Self-initiative and good team-player
Diversity is essential for a high-performance and innovative organization. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender identity, sexual orientation, marital status, disability, or age etc..