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客户服务代表
1-1.5万
人 · 本科 · 3-4年工作经验 · 性别不限2024/10/16发布
五险一金补充医疗保险通讯补贴员工旅游专业培训绩效奖金弹性工作定期体检出国机会

顾戴路2337号维璟中心

公司信息
罗姆化学(上海)有限公司

外资(欧美)/150-500人

该公司所有职位
职位描述
岗位职责
*Enter and process customer orders and ensure internal communication from order confirmation to invoicing in compliance.
*Monitor order confirmation and track order fulfillment and AR process
*Update client on order status
*Handle client enquiries, complaints and disputes in a professional manner
*Trigger SAP invoicing after shipment of goods and forward to FS (China only)
*Build and maintain good relationships with external customers by providing excellent service and advice
*Liaise with internal department including Sales, SCM, Logistics, Finance , Accounting
*Generate and handle customer complaint orders in SAP system
*Generate regular activity reports
*Perform clerical and administrative work
*Tasks assigned by supervisor
任职要求
*Bachelor degree in Trade or Business Administration
*> 3 years of work experience in Customer Service, trading or related areas
*Experience in dealing with clients
*Experience in working independently with limited supervision
*Strong customer orientation with good communication, interpersonal and phone skill
*A good command of spoken and written English with CET 6 and Chinese (other language skills to be defined according to country responsibility)
*Rich SAP operation experience
*Excellent communication skills and confident phone manners
*Self-initiative and good team-player
Diversity is essential for a high-performance and innovative organization. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender identity, sexual orientation, marital status, disability, or age etc..

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