Technical skills: Ready to work in a 16x7 environment Unix/Linux OS experience Windows OS experience System Admin or related experience in a distributed client server environment Experience working with support ticketing and tracking systems Experience with enterprise scale monitoring applications Familiar with ITIL processes and concepts Scripting experience with Windows PowerShell / Python Familiar with firewall platforms: Juniper Net Screen, SRX, Fortinet Familiar with endpoint security products: Microsoft Defender, EDR, USB control, Application control, Forensic Familiar with Data security products: CTM, HSM, DLP, PKI, Vault Familiar with Identify security products: CyberArk, SailPoint Strong troubleshooting and investigative skills for dealing with and resolving incidents
Soft skills: Strong communication skills, preferably customer service experience Fluent in Chinese both written and verbal. Able to read English documents and write in English Able to anticipate, identify and troubleshoot problems Experience interacting with end users and communicating in a way that they understand Able to work well in a team Able to operate with minimal supervision Able to manage time effectively, set priorities appropriately, schedule calls Able to maintain professional demeanour under stressful situations. Able to provide updates to management, including current status and next steps in the form of email communications, etc.
