(Analyst, Risk & Quant Analytics)
Responsibilities:
61 Provide first-line support to our system users via phone, email, and live chat, addressing inquiries and resolving issues in a timely manner.
61 Diagnose and troubleshoot hardware, software, and network issues, following standard procedures.
61 Log and manage support tickets using our internal tracking system, ensuring accurate documentation of issues and resolutions.
61 Identify and escalate complex issues to our engineers or other relevant teams as necessary.
61 Guide our system users through problem-solving processes and provide clear instructions to help them understand and resolve their issues.
61 Contribute to and update the internal knowledge base with troubleshooting steps, FAQs, and best practices.
61 Gather customer feedback and report recurring issues or suggestions to the senior team members to improve our products and services.
Requirements:
61 Basic understanding of hardware, software, and networking concepts.
61 Excellent verbal and written communication skills, with the ability to convey technical information clearly and effectively.
61 Strong analytical and problem-solving skills.
61 A commitment to providing exceptional customer service.
61 Ability to manage multiple tasks and adapt to a fast-paced environment.
61 Proficiency in additional languages is a plus.
61 Able to code is a plus.
Why join us?
61 Prime Location: You'll work full time from our centrally located office space in the heart of Shanghai.
61 High-Growth: We have a team of highly ambitious professionals with a strong desire to learn and develop their skills.
61 Equal opportunity employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.
61 Global exposure: With global offices, Polymer teams work together to solve meaningful problems at scale.