Scope of Job
工作范围

We are now recruiting for Park Presentation Assistant Manager to join our global and branded Operations Dept. Can you lead a team to bring a smile to people’s faces? Can you lead a team to deliver great customer service? LEGOLAND Shanghai Resort places a high importance on Health and Safety as well as guest satisfaction for our guests to fully enjoy their day. The role of the Park Presentation Assistant Manager is to assist Park Presentation Manager to ensure the overall smooth and efficient running of park presentation. To control the shift operation, team and communicate effectively with the park presentation team and all relevant departments within the resort.

我们现在正在招聘乐园保洁副经理加入我们的全球和品牌运营部门。你能带领一个团队给人们带来微笑吗？你能带领团队提供出色的客户服务吗？上海乐高乐园度假区高度重视健康与安全以及客人满意度，让我们的客人充分享受他们的一天。乐园保洁副经理的职责是协助乐园保洁经理，以确保乐园保洁的整体顺利和高效运行，需要控制轮班运营和团队并与保洁团队和乐园内所有相关部门进行有效沟通。

61 Meet health & safety audit targets.
61 Meet guest satisfaction KPI targets (including departmental specific targets).
61 People managing their team effectively.
61 Manage and clean park grounds and facilities while with-in Operations function.
61 Produce reports and manager outsource and insource teams while integrating function.
61 Complete other tasks assigned by Park Presentation Manager.

61 达到健康与安全审计目标。
61 达到客户满意度 KPI 目标（包括部门特定目标）。
61 有效地管理团队。
61 在运营期间管理和清洁乐园场地和设施。
61 完成报告并管理外包和自营团队，同时整合功能。
61 完成乐园保洁经理分配的其他任务。

Main Responsibilities
主要职责

1. Operations 运营

- Main responsibilities of the Park Presentation Assistant Manager are to maintain a clean and safe park to the highest possible level, and ensuring its appearance is maintained to the highest possible level. They should have an attitude of commitment and complete accountability, with regards to the cleanliness of its washrooms, pathways, fixtures and behind the scenes areas.
- The Park Presentation Assistant Manager is responsible for nurturing an environment of helpful and friendly guest interaction amongst the team. They must be knowledgeable about the Resort, the surrounding area, and their individual work area and are expected to maintain a team with high morale, energy and a positive attitude. The team has regular contact with and influence on our guest’s day, and, as such, is expected to maintain extremely high levels of guest service within the department. They will also be responsible for creating the safest possible environment for park guests and staff in each relevant area. This involves constant reviews, operational manual updates, risk assessments and training audits. They must ensure all Park Presentation staff members are fully trained to operate any equipment they use, use chemicals safely by the way of COSHH assessments and to ensure all staff are trained to work safely in their role. They will review and adapt safety procedures within the department, and also monitor safety procedures of any relevant external contractors that provide a service to the department and park.

- 乐园保洁副经理的主要职责是将乐园的清洁和安全保持在尽可能高的水平，并确保其外观保持在尽可能高的水平。他们应该对洗手间、道路、固定设施和后区的清洁度采取承诺和完全问责的态度。
- 乐园保洁副经理协助乐园保洁经理在团队之间营造一个乐于助人和友好的客人互动环境。他们必须了解度假村、周边地区和各自的工作区域，并期望保持一支士气高昂、精力充沛和积极态度的团队。 该团队定期与客人保持联系并对其施加影响，因此，预计该部门将保持极高水平的客户服务。 他们还将负责为每个相关区域的乐园游客和工作人员创造最安全的环境。 这包括不断审查、操作手册更新、风险评估和培训审计。他们必须确保所有保洁工作人员都接受过全面培训，以操作他们使用的任何设备，通过 COSHH 评估安全使用化学品，并确保所有员工都接受过培训，以便在其角色中安全工作。 他们将审查和调整部门内的安全程序，并监督为部门和乐园提供服务的任何相关外部承包商的安全程序。

2. Marketing 营销

- From a Marketing point of view the Park Presentation Assistant Manager must ensure continuity of the company brand across the department.
- They must ensure that all signage across the department is kept up to date and appropriate to the environment. Monitoring of departmental uniform standards and grooming are also key to keeping the department in line with the company brand. Any documents relevant to the department must also be kept in line with the company’s expectations.

- 从营销的角度来看，乐园保洁副经理必须确保整个部门公司品牌的连续性。
- 他们必须确保整个部门的所有标牌都是最新的，并适合环境。监控部门制服标准和仪容仪表也是使部门与公司品牌保持一致的关键。与该部门相关的任何文件也必须符合公司的期望。

3. Financial 财务

- Accountable for all stock levels/requirements, the Park Presentation Assistant Manager is responsible for ensuring that monitoring and checking is carried out by the team leader team to ensure all relevant areas are kept stocked. They are also responsible for the control of stock levels within the department in the broader sense to ensure that stock is available to be distributed to the relevant areas.

- 乐园保洁副经理负责所有库存水平/要求，负责确保团队领导团队进行监控和检查，以确保所有相关区域都保持库存。他们还负责从广义上控制部门内的库存水平，以确保库存可以分发到相关地区。

4. Development 发展

- Assisting the Park Presentation Manager with the completion of appraisals for the team leader team and also assisting the leader team with the appraisals of the frontline team.
- 协助保洁经理完成对主管团队的评估，并协助主管团队对一线团队进行评估。

5. People 人员

- Assist Park Presentation Manager to provide constant leadership, counselling, and advice to the team. To provide all Park Presentation staff members with an environment of openness and trust, with constant feedback and performance coaching. Create an environment so that employees have an equal chance to succeed and are given development opportunities to improve. The role must provide strong leadership on poor performers in enforcing company standards fairly and consistently.

- The Park Presentation Assistant Manager is responsible for ensuring that the frontline teams are provided with work rotas, appropriate time off and any necessary requirements with regard to scheduling are adhered to by the team leader teams when creating rotas (i.e. under 18’s). They are also responsible for circulating important and relevant information to the team leader team so they can pass on to the frontline teams, such as events and park operating times.
- The role is expected to develop and nurture positive relationships with all other Resort departments. Excellent communication skills and a positive reaction to conflict are required to perform this effectively. The job holder needs to be open to change, and open to creative ideas for solving conflicts and problems. Must have a clear understanding of where the Park Presentation department fits in to the goals of the Resort. Strong positive working relationships with all departments are vital to the overall success of this position.

- 协助乐园保洁经理为团队提供持续的领导、咨询和建议。为所有园区保洁员工提供一个开放和信任的环境，不断提供反馈和绩效指导。创造一个环境，让员工有平等的机会成功，并给予发展和提高的机会。该职位必须为表现不佳的员工提供强有力的领导，公平、一致地执行公司标准。

- 乐园保洁副经理负责确保一线团队在制定轮班表时遵守轮班表、适当的休息时间和任何必要的日程安排要求。他们还负责将重要和相关的信息传递给团队，例如活动和乐园运营时间。
- 与其他部门建立良好的关系，出色的沟通技巧和对冲突的积极反应是有效执行这一任务所必需的。这个职位的持有者需要对变化持开放态度，并对解决冲突和问题的创造性想法持开放态度，必须清楚地了解乐园保洁部门与度假区目标之间的关系，与各部门建立良好的工作关系对该职位的整体成功至关重要。

6. Health & Safety 健康与安全

Employees
HSS at Merlin is the responsibility of all staff, so every employee has a duty to themselves, their colleagues and Merlin’s guests to work safely at all times.

This means that they are expected to:
- Follow established safe working practices and controls, use any personal protective equipment they are issued with, and abide by all relevant HSS rules and standards.
- Report immediately any HSS incidents, including unsafe acts or conditions, near-misses and injuries.
- Suggest any ideas they have for HSS improvements to their manager.
- Support Merlin’s measures to improve HSS performance.
- Participate in HSS training, campaigns and initiatives.
- Co-operate with health screening and surveillance as required.

If any employee feels that their HSS concerns have not been properly addressed locally, they should inform the Group HSS team, the Group HSS Director, the Human Resources department or the Whistleblowing Hotline.

默林的HSS是全体员工的责任，因此每个员工都有责任在任何时候为自己、同事和默林的客人安全而工作。 这意味着他们应：

- 遵循既定的安全工作实践和控制措施，使用发放的个人防护用品，并遵守所有相关的HSS规则和标准。
- 立即报告任何HSS事件，包括不安全行为或状况、未遂事件和受伤情况。
- 向他们的经理提出任何关于HSS改进的建议。
- 支持默林提升HSS绩效的措施。
- 参与HSS培训、活动和倡议。
- 根据需要配合健康筛查和监测。

在默林集团，我们鼓励开放和透明的沟通文化。如果任何员工认为他们的HSS关切在当地没有得到妥善处理，他们应该通知集团HSS团队、集团HSS总监、人力资源部门或举报热线表达自己的担忧。这样做不仅保护了员工的权益，也有助于我们持续改进和维护安全的工作环境。

Requirements
任职要求

- Experience in a theme park, hotel, resort, attraction, or entertainment a plus.
- 5+ years in operational cleaning roles.
- Understanding of Guest Experience Operations
- Ability to collaborate effectively with cross-functional peers.
- Demonstrated ability to manage a large volume of work and people effectively and efficiently.
- Language: Verbal and written English and Chinese communications.
- Diploma Degree.
- Work Environment: Guest face area with large crowd, Regular reporting, documents drafting and database management.

- 有主题公园、酒店、度假村、景点或娱乐场所工作经验者优先。
- 5年以上清洁工作经验。
- 能够与跨职能同事有效合作。
- 具备有效管理大量工作和人员的能力。
- 语言能力：中英文口头和书面沟通。
- 高中及以上学历。
- 工作环境：长时间户外，面对大量游客，定期报告，文件起草和数据库管理。

Other Requirements
其他要求

- Maintaining confidentiality within the organization and protect any information that classified as confidential.
- Maintaining honesty and integrity with superior, subordinates and guests
- Must be willing to work flexible hours, including evenings and weekends to support park operations.

- 保持组织内部的机密性，保护任何机密信息。
- 对上级、下属和客人保持诚实正直。
- 必须愿意灵活的工作时间，包括晚上和周末，以支持乐园的运营。