Main responsibilities * Acts as an Aesop ambassador & subject matter expert across all Aesop offerings. * Role-models Aesop's intention & purpose in every behavior & action. * Delivers foundational & ongoing training to foster deep understanding of Aesop brand, product, & experience. * Stays up to date with Aesop's positioning in the marketplace, sharing insights across portfolio to build confidence & capability. * Partners with CM/D, RBM & RTM to plan & prioritize actions to meet short & long-term needs. * Plans & conducts regular & purposeful store visits to achieve lasting & positive impact. * Upholds portfolio learning completion & maintains accurate training data. * Advises on opportunities to enhance operational practices that impact customer & team. * Trains & coaches to bring to life the customer journey, experience & touchpoints. * Educates on adaptive approaches to create inclusive experiences for a diverse customer base. * Objectively observes & assesses customer experience, identifying opportunities to elevate. * Plans & executes relevant, contextual & appropriate learning solutions. * Continuously promotes Aesop's entire range, embedding a deep understanding of relevance and interconnectedness. * Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio. * Integrates observation, review & analysis of portfolio & team performance into daily workflow. * Partners with RBM to plan & implement relevant development activities. * Facilitates proactive development of self, colleagues & store teams through training, coaching & feedback. * Contributes to portfolio development & succession plans, sharing objective & relevant feedback on performance. Suitability Considerations * People who thrive in this role * Believe that skills and abilities are malleable and can be constantly expanded * Relish developing technical and interpersonal skills for self and others * View challenges as opportunities to learn and grow * See effort and practice as the keys to mastery * Seek out new knowledge of contemporary learning and capability methodologies * Are motivated by delivering on or exceeding goals and targets Key Experience, Knowledge & Skills * Background in a customer and sales focused environment * Proven track record of effective in-person and virtual facilitation * History of successfully coaching others for performance * Specialised knowledge in learning methodologies and adult learning principles * Working knowledge of skin care and skin care industry * Knowledge of hair care, body care, fragrance and home categories (advantageous) * Proven ability to analyse performance and take appropriate responsive actions * Track record of strong relationship management and collaboration * Ability to problem solve and make decisions within business boundaries * Strong written and verbal communication skills * Strong commercial acumen * Proficiency in English is required * A bachelor's degree or higher is required.
