(1) Job Summary:
Performs a wide variety of duties in overseeing and managing all aspects of air freight and sea freight import operations.

(2) Duties & Responsibilities:
Specific duties including, but not restricted to:
- Plan, coordinate, and manage all aspects of air freight and sea freight import operations
- Oversee the preparation of accurate and complete import documentation
- Collaborate with various departments to ensure smooth cargo handling, from booking to delivery
- Supervise, guide, educate and motivate your subordinates
- Problem shooting & resolving
- Follow instructions and implement policies from Management (e.g. GBO, QM system, etc)
- Ensure department’s KPIs are upheld
- Ensure compliance with import licenses and permits when required
- Review and improve operations procedure
- Familiar with the Rohlig Quality System in place, and operate in accordance
- Stay updated on international trade regulations, customs requirements, and import compliance
- Negotiate rates with airlines and other service providers to optimize costs
- Identify and mitigate potential risks related to air freight and sea freight import operations
- Act as the key point of contact for customers, addressing their inquiries and resolving any issues
- Keep consignee/shipper/overseas parties up to date on issues affecting them
- Collect and check vendor's shipping documents and scan them into eDocs in EDI
- Follow the credit control procedures in place
- Approve invoices from overseas office/agents and sub-contractors
- Prepare invoices to customers/agents on time (strictly following the quotation provided by sales, if any)
- Chase correct profit shares from overseas office/agents
- Be aware of profit and budget goals; close and file all jobs once checked
- Follow the superior's instructions and implement policies
- Report any special occasions to a superior on time
- Any other duties as assigned from time to time

(3) Skills & Educational Requirements:
- Min. 10 years in logistics business and 5 years at managerial level
- Customer service driven attitude
- Ability to manage a team work atmosphere
- Good written and spoken in English and Mandarin
- Knowledge of personal computers, including Microsoft Word and Excel software

(4) Inter Relationships:
Good contact with all personnel within the company, with clients and vendors

(5) Working conditions:
Flexible hours required occasionally

(6) Needed Attributes:
Rohlig Leadership Profile
(a) Personality:
- Passionate, empathetic, decisive, humble, willing to listen, reflect, learn and grow, courageous, ethical, inspiring, resilient, creative, can do attitude, balances power and responsibility, reliable, accountable, visionary
(b) Leadership and Social Skills:
- Ability to: Set goals, encourage people to develop themselves, acknowledge effort & achievement, respect & manage different characters & cultures, deal effectively with conflicts, build & develop teams, constructively interact in teams, ask questions & listen in order to find solutions, identify & select people fitting the profile, inform others appropriately, network, trust in people
(c) Entrepreneurial capability:
- Ability to: Spot & seize opportunities, inspire & convince others, focus on customers, act cost conscious, think strategically & appreciate long-term development, show holistic & corporate approach, go into detail when necessary, negotiate
(d) Functional & general competence:
- Able to deal with complexity, applicable functional expertise, required language skills, good understanding of finance, readiness to learn, digital affinity