As key client touchpoint, you will help customers through online chat, email, or telephone. operate from 8 hours per day, 5 days per week to ensure optimal reach through different channels Proactively drive customers to offline stores or online E-Commerce channel and connect customers with the appropriate service to ensure the most luxurious customer journey Coordinating with stores on product request (reservation, stock availability.) and aftersales Handling customer complaints with brand customer service values Informing on After Sales and Product Care services (returns, care tips..) Resolution of client complaint cases by collaborating with various departments (local and overseas) on resolutions Deliver a personalized service : maintain a human touch, take time to listen and provide undivided attention span> Requirements & Capabilities:
Minimum 2 years of working experience in team environment; experience gained from luxury, retail, Fashion, hospitality or concierge services, contact centers preferred Complex problem-solving skills to handle and settle customer cases Self-driven, proactive and maintain a positive attitude in a high pressure/fast-paced work environment Ability to Multi-task, multi-stakeholders and to operate a wide range of different systems simultaneously Excellent communication and comprehension skills Accept flexible scheduling comfortable working with ambiguity Bachelor degree preferred but not essential Candidates with experience in E-Commerce is highly preferred, notably for Online Chat
