Responsibilities:
1. Order process:
61 Process the purchase orders for local sourcing, as well as goods receipt in SAP.
61 Be responsible for sales order collection and key in SAP.
61 Process the credit control and payment check before keying sales orders.
61 Make an appointment with the customer by email with the supporting of delivery list/customs declaration/CIQ, for some special customers, fill in relevant information in customers’ website.
61 Post goods issue and cross check with Finance team for correct billing for month closing.
61 Any SAP location movement based on actual situation for return, destruction, etc.
2. Master data maintenance:
61 Ensure customer data accuracy, creation and updated: name and phone of contact, address of delivery,
term of payment, etc…
61 Ensure product portfolio updated timely with phase in & phase out.
61 Maintain Sales Order Template timely.
3. Reporting:
61 Consolidate and send daily reports of shipments.
4. Supporting Work:
61 Be responsible for filling in payment request and getting approval related to local sourcing.
61 Any other ad-hoc tasks assigned by line manager.
Requirements
61 At least 5 years of working experience in customer service field in FMCG company.
61 Computer Skills: MS office and SAP.
61 Good knowledge of English, written is a must and oral is preferred.
61 Good understanding the importance of data accuracy.
61 Result – oriented, and good communication Skills with external and internal team.