[Purpose of Job]
To control and implement deliverables against all allocated Customer Specific Service Level/KPI Agreements. To make a direct contribution to the development and successful operation of the Managed Services function, working with colleagues to develop and implement departmental strategy, objectives and improvement processes.

The operational requirements for customer sites are to be a member of the team covering a day 365 days per year on a shift Rota basis and to be available to cover shift members where possible.

The ICT Engineer is responsible for liaising with the ICT Team Leader to ensure delivery of the requests is within the timescales expected.
It is always his/her responsibility to liaise closely with their customer and promote a positive image of the company

[Key Responsibilities]
- Responsible for overall coordination with internal teams, contractors, etc. meeting deliverable milestone/timelines
- Gather hardware requirements BOM (model, delivery dates etc.) from various IT teams.
- Build up rack matrix / elevations and manage the same, based on the requirement from different silos.
- Co-ordinate with the Datacenter vendors for the buildout of the DC space with respect to the Racks, Cabling installation.
- Centralize all installation requests for different IT Teams. Co-ordinate with the teams for Raising Change Management request.
- Work closely with different IT third party vendors for equipment delivery. Co-ordinate with the teams for Raise access request to service providers.
- Physical rack and stacking of IT equipment (e.g. power connections, patching, iLO configuration) handover to different IT silos.
- Knowledge on cabling, Panduit products
- Update equipment inventory management system and rack elevations.
- Coordinate and escort Telco carrier vendors for circuit installations. Witness testing.
- Coordinate and supervise installation of MS cabling contractor, witness any cabling testing onsite testing
- Prepare defect lists for different MS contractors and Service providers installation.
- Centralize all decommission requests for different IT silos. Raising change management request.
- Work with disposal vendors on equipment disposal, HDD degaussing and update store room inventory records
- Provide weekly reporting on project construction status to regional EDC team.
- Document management
- Data Centre Power-down management: coordination with different vendors and all IT silos for DC power down events
- Equipment Disposal: obtain all hardware equipment to be decommissioned from all teams, and work with IT Finance, IT Business Management, IT Security, and approved

[Job Level Specific Duties]
- Able to work in Shifts (morning/afternoon) when there is any shortage of resources
- Monitor the Service Now Queue and accept the tickets, assign the tasks to the team
- Audit regular Audit to check if the Inventory management systems is updated regularly by the team
- Update respective tools to support the operations
- Perform user acceptance testing of any new tools
- Create ad-hoc reports
- Update Sharepoint sites
- Proactively identify potential issues and drive resolution to avoid customer impact and facilitate continuous improvement.
- Identify opportunities for growth within the customer environment.

[Typical Years of Experience]
- Typically requires 2-5 years relevant experience.

[Minimum Education and Certifications]
- Undergraduate degree or equivalent combination of education and work experience.

[Skills]
- Language: Fluent in English would be an additional advantage (Read and Write)
- Experience/Knowledge: Data center related work experience
- Good understanding of server installation procedure
- Good understanding of data center infrastructure and its resiliency design (UPS, Generator, CRAC, cabling, containment routes, etc). CDCP is a plus
- IT Hardware: (not limited to)
- Cable (UTP/fiber) patchings and testing technique
- Working in a fast paced, dynamic environment and can work under pressure

[Others]
- Excellent Communication skills
- Solid analytical, problem solving, negotiation and communication skills
- Solid organizing and planning skills, with ability to support multiple projects and multiple end-user communities simultaneously
- Solid experience with Excel, and Microsoft Office