Job Description:
1、Responsible for order follow-up and management, monitor the whole process from order confirmation to goods delivery to ensure that orders are completed on time, with the right quality and quantity.
负责订单的跟进与管理，从订单确认到货物交付的全过程监控，确保订单按时、按质、按量完成
2、Effectively communicate with customers, reply to customers' inquiries and questions in a timely manner, provide order progress updates and related after-sales services, and maintain good customer relationships.
与客户进行有效沟通，及时回复客户的咨询与疑问，提供订单进度更新和相关的售后服务，维护良好的客户关系

Qualifications:
1、Bachelor's degree or above, major in international trade, business English or related fields is preferred.
本科及以上学历，国际贸易、商务英语或相关专业优先。
2、Possess good English listening, speaking, reading and writing skills, be able to proficiently use English for business communication and document processing. CET-6 or above is preferred.
具备良好的英语听说读写能力，能够熟练运用英语进行商务沟通与文件处理，英语六级及以上者优先考虑。
3、Familiar with foreign trade business processes and international trade terms. Experience in foreign trade merchandising is preferred.
熟悉外贸业务流程和国际贸易术语，有外贸跟单工作经验者优先。
4、Have strong communication and coordination skills, problem-solving ability and team spirit, and be able to work efficiently under pressure.
具备较强的沟通协调能力、问题解决能力和团队合作精神，能够在压力下高效工作。
5、Proficient in using office software such as Word, Excel, PowerPoint, etc.
熟练使用办公软件，如 Word、Excel、PowerPoint 等。