Take full responsibility of customer service work in China to support business growth in the region
*Essential Job Duties and Responsibilities
Lead and collaborate with existing CS rep
Plan and deliver optimal results by process optimization, efficiency improvent, team collaboration, etc
Communicate to maintain and extend customer master data in SAP
Communicate to maintain and extend products (materials) data in SAP, inclu. Product, price, MOQ, etc
Process sample requests, customer quotes, order entry&follow up and local delivery
Process regular product inquires, customer quotes, order entry&follow up and communicate local delivery
Assist logistic team to ease importing activities by providing necessary support, e.g. shipping documents
Follow-up to customer questions and collaborate with global team to response timely, e.g. quality issues
Collaborate with Planning and Warehouse for inter-company orders handling and inventory management
Provide other sales support to customers and sales staff
Make sales reports and attend sales meetings
Take additional assignments as requested
*Education and Experience Requirements
Bachelor degree, major in Commercial, Engineering or related field.
At least 5 years customer service experience.
Working experience for MNC is preferred.
*Preferred Skills and Abilities
Good English in oral and written.
Excellent interpersonal and communication skills.
Strong analytical and computer skills.
Able to use ERP system on daily work, e.g. SAP, IFS
Good learning skills, curious about new things and willing to try
Self-driven and result oriented.
Integrity, hardworking, open-minded.
Teamwork