Job Responsiblities:
– Scheduling and coordinating service requests.
– Organizing preventive machine maintenance.
– After a service visit the provision of structural improvements to the
products and applications.
– Ensure timely and sufficient material supply on site.
– Excellent closing of the service requests, both financial, logistics and
commercial.
– Coordinate revisions on material lists after machine modifications in the
field (machine configurations) based on customer request.
– Periodically standby for emergency case outside office hours.
– Maintain and strengthen customer relationship and improve customer
satisfaction.
Job Requirements:
–Bachelor / Machinery Science and Technology. Possibly supplemented with
relevant training courses. Good spoken and written English.
–At least 3 years of work experience in a similar position in a technical
industry.
– Recognizes the requirements, needs and interests of both internal and
external customers and acts accordingly.
– Can empathize with customer situations, thinks along with customer
interests and turns these into activities. Also considers colleagues as
customers.
– Easily adjusts his own behavior; is capable and prepared to adjust in line
with changing requirements and circumstances, is open to new ideas. Approaches
problems as opportunities for improvement.
– Works together with others in order to reach team objectives, shares
information with others, supports others.
– Thinks and acts from common interests with mutual respect.
– Verbal communication is achieved through listening, summarizing, continuing
to ask questions and providing feedback.