Job Summary:
To assist the Operations Division Customer Services Team Leader in managing, controlling and implementing Customer Services operations.
Responsibilities:
61 To handle the bank confirmation letter reply work from end to end process
61 To process the remittance business centralization work
61 To review, update and implement Customer Services operations policies and procedures covering the areas of individual/corporate account service, remittance, deposit, FX business, etc., identify the process gaps, improve and re-engineer the operational workflows
61 To supervise, coach and train branch staff for new procedure and policy implementation
61 To conduct off-site and on-site inspection for branch to identify the gaps on Customer Services operations
61 To guide branch on the regulatory reporting requirements of Customer Services (EAST, RCPMIS, IMAS, etc.), and timely prepare and submit the regulatory reporting relevant to Customer Services of HO
61 To take up ad-hoc assignment as and when required by the Operations Division Customer Services Team Leader
Job Specifications:
Technical Knowledge
- Bachelor degree in Finance, Business or related field
- Minimum 3 - 5 years of relevant experiences in banking operations with hands-on involvement in Customer Services function, and be familiar with corporate customer account opening/maintenance/closure, FX, remittance transactions, and confirmation letter business. Knowledge of banking regulatory reporting requirements (EAST, RCPMIS, etc.)
- Good knowledge in workflow technology and system environment is an advantage
Skills
- Details oriented with strong analytical and thinking skills
- Good PC skills
- Proficiency in both Chinese and English in particular good written and verbal communication
- Level CET 6 or above