职责： 1. Point of contact for any issue related to integration and POC for API integrations in general for global issues 2. Support escalation from 3rd tier support 3. Extract data from various of sources, analyze it and point to the relevant data 4. Develop proactive and predictive processes and tools to improve the business 5. Solve complicated problems related to our flow and provide alternative solutions and workarounds 6. Work closely with the global team 7. Deliver lecture-based and hands-on training courses for internal customers (Transfer tech knowledge internally) 8. Provide technical consulting services to company partners worldwide. 9. Identify GAPS in current processes and work on improvements 10. Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure. 11. Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development
要求： 1. Strong communication skills, verbal and written. 2. Strong interpersonal communication skills with an ability to build relationships and work across multi-functional organizations. 3. Strong interpersonal skills and the ability to perform under pressure situations, while developing sound implementation approaches which solve the business problem or environment which they support 4. Software background. Bachelor’s degree in Computer Science/ Software engineering is an advantage. 5. Experience in a global company 6. Experience with SaaS and medical equipment is an advantage 7. 3+ years of experience as Production support engineer 8. 2+ years of experience in SQL tools and Queries 9. Demonstrated knowledge of large-scale systems integration. 10. C#/Python programming experience or any other equivalent programing tool is an advantage 11. Experience and/or understanding of repositories such as GIT, SVN, etc. is an advantage 12. Experience and/or understanding of Bug tracking tools such as Jira 13. Experience working with at least one of the major SQL database engines (Oracle, SQL Server). 14. Working knowledge of software development life cycle 15. Understanding of databases, web applications, and ERP applications.
