职位描述
1.Responsible for building customer team service system, managing team and coordinating customer service work
负责搭建客户团队服务体系，管理客户服务团队，协调客户服务工作
2.Responsible for planning, formulating and implementing the rules, regulations and objectives of Customer Service team, and supervising the implementation
负责规划、制定、实施客户服务部的各项规章制度、目标，并监督执行
3.Responsible for data summary and statistics of customer service work, receive related work records and preside over internal meetings
负责客户服务工作的数据汇总统计，接收相关工作记录文件，主持内部会议
4.Responsible for organizing and arranging personnel training
负责组织安排进行人员相关培训工作
5.Responsible for tracking customer feedback and customer satisfaction survey
负责客户反馈问题的跟踪及客户满意度调查
6.Responsible for staff recruitment, training, performance appraisal and skill assessment within the department
负责本部内人员招聘、培训、绩效考核与技能评定
7.Continuously optimize CRM service and enhance brand reputation
持续优化CRM服务，提升美誉度

职位要求
1.Good English and communication skill
良好的英文水平以及沟通技巧
2.Good coordination skills, strong sense of responsibility and service awareness, with a high management EQ
具有良好的协调能力，强烈的责任心和服务意识，具有较高的管理情商；
3.Strong ability to work under pressure and good professional ethics, independent work ability
具有较强的抗压能力及良好的职业操守，独立工作能力强
4.Quick thinking, dealing with emergency
思维敏捷，应变能力强
5.Good skill on Office （Word, Excel, PPT）
熟练使用Office办公软件
6.Diploma degree and above
大专以上学历
7.Above 6 years of working experience in customer service, candidate with Pharmaceutical background is preferred
6年以上客服相关工作经验，有医药行业相关工作经验者优先录取