1. Coordinate and Manage customers’ program /account.
协助管理客户项目。
2. Develop & improve customer relationship, rapport and communication so as to improve customer satisfaction.
促进与客户的合作与沟通，确保良好的客户满意度。
3. Coordinate new customer project as well as new product ramp-up.
协助新客户开发项目及新产品量产的启动。
4. Co-ordinate customers' loading and shipment priority with Production Planning.
协调产品计划安排生产，出货的优先顺序。
5. Provide production status and finished good information to customer.
及时反馈产品的生产及完成的信息给客户。
6. Input customer’s information, sales orders and sales invoices into SAP system. Review new orders and send the acknowledgement to customers, change orders and order cancellations.
将客户信息、销售订单、***录入SAP系统，检查新订单并发确认给客户，修改订单和取消订单。
7. Monitor shipment status to ensure all credit and export problem are resolved and orders are released for shipment.
监控出货的情况确保所有出货准时发出。
8. Co-ordinate any customer returned materials and work with the relevant department on material disposition.
协调相关部门及时处理客户退回来的材料。
9. Provide sales invoice application to Finance dept., and send invoices to customers.
向财务部提供开票申请，并寄送发票给客户。
10. Assist to support sales to push payments from customers in time.
协助销售及时向客户催款。
11. Assist to support sales and marketing activity.
协助支持销售及市场活动。
12. To accept and execute for any other special tasks, assignments or ad-hoc requirements ordered by line manager.
接受并执行上级领导布置的其他特殊任务、工作或者临时安排的工作要求。


Qualification / Skills / Experience Requirements 学历/技能/经验要求

1. Bachelor Degree
大学本科学历
2. Minimum 1 year working experience in customer service
至少1年的客户服务经验
3. Telecom Marketing & Sales environment, planning
通信市场和销售、计划
4. Leadership skill
有一定的领导能力
5. Able to communicate and build up rapport with customers
能和客户保持良好
6. Ability to work under pressure
能接受工作的压力
7. Ability to work in a very dynamic environment
能适应工作的变化
8. Good English skills
英语能力良好
9. Outgoing and self-starting personality
个性开朗善于学习

备注：此岗位为短期合同！！！！