Squad Quality Leader is accountable for the end to end quality performance of Final Distribution offers (MCB, RCD, RCBO, etc.). He/She reports to H&D China Hub and he/she is a key player in produce squad, especially in PEP (Product Evolution Process), I2P(Issue to Prevention) processes, as well the DirQ32 deployment. He/She is ensuring quality performance thanks to a close collaboration with Continuous Engineer, Product Owner and factories.
Develop the team accountability and, as every team member, is responsible for the Excellence of the Customer Experience, Quality, Reliability and Safety activities. Manage the Issue to Prevention actions prioritized by the League and Squad, brings manufacturing stop or derogation proposals. Regularly interacts with the Product Owner, the CS&Q League Leader and with manufacturing plants. Responsible for simple product/software/service predominantly in a single country environment.
Manages the complete scope of Quality actions (in marketing, design, manufacturing, Supply chain, services …) for existing offers to improve the Customer Experience. Defines quality targets for offer in charge. Ensures effectiveness of quality improvement and drives follow-up with factories. Set-up the surveillance plan and make sure of timely execution. Ensure proper application of reference processes (PEP, I2P, ...). Drives the Quality problems resolution, decides on stop of delivery and derogation. Ensures that the proper information is provided
The main responsibilities are the following:
Squad Quality Leader is accountable for the end to end quality performance of the product range by collecting all the quality data relative to a range, with a focus on customer experience.
- Warranty safety, reliability and promises to customers along projects according to priority of Squad - Secure that Voice of Customers is well collected and analyzed, translated in offers requirements and specifications, that Customers’ Needs and Critical to Customers are taken into account from the beginning of the project to commercial launch. - Manage Customer Experience & Quality goals and plan with key actions to minimize risks on offer quality, customer experience and project optimization. - Ensure Safety processes and all activities related to technico-inudustrial activities. - Ensure DfSR (Design for Safety and Reliability) and Indus. Quality fundamental deployment in projects.
- Collect regularly Customer Feedback Loops through internal/external field tests, surveys, …and assess Customer Experience considering all the stages of Customer Journey Map.
- Support project manager: simplification and efficiency in PMP/PEP offer creation, risks management, decision making according to customers experience evaluation, stage-gates maturity assessment, team members support on quality methods and tools
- Defining the quality priority for the range and contribute to range strategy by Data-driven performance improvement methodology and welcome Digital solution
- Setting up monitoring plan with a regular follows up to insure executions.
- Managing root cause analysis, corrective and preventive action plan relative to quality issues
- Driving risk analysis for customer for non-conformant product or Quality issue.
- Participate on decision on stop of delivery and derogation.
- Developing quality culture through resolution methodology(8D, QRQC, 6 Sigma …) and by pushing bFO promotion
- Represent the customer in the PEP, participate in the different execution steps of the projects and be a Key decision maker to go to the next phase, provide all the Quality deliverables.
- Ensure proper application of reference processes (PEP, Quality alert, etc...) and challenge the organization on continuous improvement of Final Distribution offer range
- Be involved in major Quality issues (BRE, customer major issues , OSI, OSA , ...) , be part of the problem resolution plan
- He/she provides all the necessary information concerning problems open to the country through bFO and is part of the resolution plan proposed to customer


- Bachelor Degree with mechanical, mechatronics, electrotechnical, automatism
- Customer oriented
- Good technical knowledge of Schneider Final Distribution offers, or equivalent products and customer applications
- Protocol communication System knowledge will be appreciated
- Master of quality methodology, such as DFSS, 8D, QRQC, FMEA, FTA (Fault tree analysis), 6 Sigma, Kaizen, DoE
- Familiar with manufacturing process, such as Thermoset molding, ThermoPlastic Injection, Stamping, Machining, Assembling, Welding, Soldering, Coil process, surface treatment
- Advanced English level is a must
- Open-minded and strong leadership
- Excellent team player and enjoys working with Cross-Functional team on common goal in multi-cultural environment
- Capability to work in remote mode and with different cultures
- Autonomy, ability to summarize information and establish priorities
- Results oriented, precise, organized, capable to handle complex issues