Main accountabilities and tasks 1. Develop and support sales growth targets by aligning and executing regional Service plan with sales – create and drive supporting GDP initiatives 2. Responsibility for Service revenue and associated cost and margin 3. Work closely in conjunction with the Global Service team, Product Managers, Application Engineering, Operations and Business Development managers to share information and leverage market, product, and service knowledge. 4. Establish and maintain visual management information to communicate service personnel resource availability, efficiency and other related KPIs. 5. Design, implement and communicate a local service portfolio 6. Initiate campaigns, sales competitions to drive service growth and awareness 7. Monitor customer needs (VOC- Voice of Customer), market trends, sizes, regulation and competitive landscape 8. Update portfolio strategy, including opportunities to grow sales and margins for the assigned portfolio 9. Provide life-cycle management for the service portfolio, including new idea generation, business cases, specifications, commercialization/service launches to suit local adoption 10. Respond to training, customer and cross-functional needs related to service portfolio 11. Develop internal processes and external capabilities to improve response time and overall customer satisfaction. 12. Be a member in the Regional Management Team 13. Have indirect leadership of the Aftermarket & Services sites in the region 14. Be responsible for implementation of Global Aftermarket & Services strategies and action plans in the region 15. Compile monthly KPI reports from the AM&S sites in the region and report them forward
Work experience and qualifications: - Five years relevant experience as a product manager, service manager, project manager, application specialist or similar role desirable - Experience in a related B2B service industry preferred, particularly pumps and specifically construction or mine dewatering
Education: University, (Bachelor), or similar experience Subject: Engineering Certifications Languages: English (fluent), additional languages are an advantage Soft skills: - Display empathy, inspire trust and influence across organization and customers - Strong communication and presentation skills - Ability to work independently, prioritize and manage multiple assignments simultaneously - Problem solver, manages tasks end-to-end in a structured and timely manner - Curious and open for new technologies - Ability to work strategically with good understanding and interest of details - Experience in driving initiatives to successful implementation. Other: - Strong business acumen and analytical skills
