Work Content 工作内容:
1) Monitor local offices scheduling progress on a daily basis.
2) Provide support to local offices in case of concerns or questions.
3) Act as the single contact point for BSI team for issue escalation; communicate BSI team’s feedback to local offices and ensure instructions are well followed.
4) In case of quality issues, supplier appeals or late reports, carry out investigation and report to BSI team with root cause and corrective/preventive actions.
5) Oversee KPIs on a weekly basis and prepare weekly report to management.
6) Work on continuous improvement to ensure KPIs are in 1st rank.
7) Update and Maintain Client Documents (Booking Instruction/Working Instruction and other relevant documents) on EAOL and SharePoint.
8) Update SCAN program settings in EAOL.
9) Ensure all auditors have valid certificate and implement process to ensure all certificate numbers in report are correct.
10) Provide training to all new auditors.
11) Manage SCAN program management fee invoice.
12) Attend quarterly meeting with BSI team and communicate updates to all local offices.
1) 每日监管各国运营团队的项目进度。
2) 向各国运营团队提供支持，如其有疑虑或疑问。
3) 作为 BSI 团队的惟一联系人，负责向BSI团队反馈问题，并将 BSI 团队的回复传达给各国运营团队，并确保各团队遵循指示进行操作。
4) 如果出现质量问题、供应商申诉或逾期报告，应进行调查并向 BSI 团队报告根本原因和纠正/预防措施。
5) 每周监督 KPI 并准备周报。
6) 致力于持续改进以确保 KPI维持在前列。
7) 在公司系统EAOL 和 共享文件夹SharePoint 上更新和维护客户文件。
8) 如有需要，在公司系统EAOL中更新 SCAN 项目的设置。
9) 确保所有审核员都持有有效的证书，并施行有效流程以确保审核报告中的所有证书编号正确无误。
10) 为所有新审核员提供培训。
11) 处理SCAN 项目的管理费发票。
12) 参加与 BSI 团队的季度会议并沟通最新情况。
Requirements 任职要求:
1) University degree with 3+ years’ experience of audit program management, preferable of security audit program; excellent senior coordinator with 5+ years’ experience can also be considered.
2) Presentable, resourceful, independent with excellent report writing and presentation skills.
3) Confident, highly efficient, and self-motivated.
4) Strong analytical, problem solving, attention to detail and process improvement skills.
5) Ability to work well under pressure, handle crisis situations, and balance several tasks simultaneously.
6) Strong work ethic and excellent client service skills to ensure effective, responsive client interaction (internal and external).
7) Ability to work independently as well as in a team environment.
8) Strong command of written and spoken English.
9) Proficiency in Microsoft Office Software (Word, Excel, and PowerPoint).
1) 大学本科学历，3年以上审核项目管理经验，熟悉反恐审核项目者优先; 有5年以上审核项目协调经验的优秀者亦可考虑。
2) 足智多谋、独立，具有出色的报告写作和表达能力。
3) 自信、高效、有上进心。
4) 较强的分析、解决问题、注重细节和流程改进技能。
5) 能够在压力下很好地工作，能处理危机情况，并同时平衡多项任务。
6) 强烈的职业道德和出色的客户服务技能，以确保有效并迅速地与客户及内部团队互动。
7) 既能够独立工作，又能团队协作。
8) 较强的英语书面和口语能力。
9) 熟练使用 Microsoft Office 软件（Word、Excel 和 PowerPoint）。