Responsibilities:
1. Doc team member performance monitoring
2. Ensure good team spirit and a high-performance team
3. Arrange job rotation for team
4. Adhere to company requirement and working efficiency
5. To manage team projects within timetables and priorities
6. Strong Critical thinking ability
7. Lead team to finish productivity and accuracy target
8. Motivate team in difficult time
9. Improve leadership ability
10. Keep smooth communication with other terms
11. To participate in achieving accurate query routed to the client and customer service team
12. Provide monthly team performance to CS manager
13. Analyze the customer behavior at correction stage
14. Other tasks assigned by manager

Requirements:
1. College diploma or above
2. More than 5 years’ experience in shipping industry
3. At least 2 years management experience
4. Capability to lead team of no less than 10 people
5. Good knowledge of the local policies and regulation for shipping
6. Good communication to balance customers' request and company resource
7. Lead team under pressure
8. Fluent writing and speaking Chinese and English
9. Good Microsoft Skills