Who We Are
China IT Service manager belongs to Roche Product Delivery Management Chapter. Mainly responsible for the management & operation of commercial business application/product in China, supporting both Roche Pharma and DIA commercial Team.
As a SM You Will
● Co-create product vision and strategy with Product Manager/BP in collaboration with IT experts, external vendors and brings in a value adding Informatics point of view to help continuously improve business processes and solutions. Manage the long-term product Roadmap
● Ensure the stability and performance of the commercial applications by optimizing processes and systems, including configuration, deployment, monitoring, logging, problem solving and change management
● Ensure the applications’ security, compliance, and data privacy measures are maintained to meet Roche and China legal requirements.
● Based on the standard of Roche IT, prepare corresponding documents for the operation system, including SOP, Operational Support Plan, Governance Model, SLA, etc
● Manage service suppliers and technical vendors.
● Develop detailed delivery plans to ensure the platform is delivered on schedule and meet quality standards.
● Lead delivery & run teams, coordinate resources, and ensure the smooth achievement of platform goals
● Establish effective communication channels with internal and external stakeholders to align delivery goals with business needs.
We Hope You Have
Domain Knowledge about Experience on Capability of
Product Business Model of Traditional Pharma MNC
Project management and operation management
AWS, Ali Cloud knowledge Quick Learning
Systematic Thinking
Prioritizing & Decision Making
Relationship Building
Vision of Overall Situation
Sense of Risk
Technical Micro Services
SQL Database
ITSM/ITIL
Software Development
Information Security(ex. Pentest) Product Technical Design
Application Maintenance
Project Implementation
Product Vision & Lifecycle Design
61 Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).
61 Demonstrated commercial Application development/operation experience.
61 Solid experience of cloud-native technologies, including cloud computing, Kubernetes, and Micro-services.
61 A minimum of 3 years of hands-on experience in project delivery or operational service management.
61 At least 2 years of experience specifically within the MNC Life & Science Industry.
61 Information Security experience, ex. Pen Test skill will be a good plus
61 Fluent in spoken Chinese, with proficiency in both Chinese and English reading and writing.