Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion e-commerce environment, which will broaden as the team grows.

Responsibility：
Your responsibilities include and are not limited to the following:
61Provide professional customer service to FARFECH customers via several channels (Chat, Email and Phone)
61Support customers’ needs regarding pre-purchase and post-purchase, address inquiries, provide product information, and resolve complaints.
61Collaborate with cross-functional teams to ensure timely resolution of customer issues.
61Be the face of FARFETCH, received positive feedback from customers for delivering outstanding services.

Reqirement：
61Excellent verbal and written communication skills
61 Willing to take challenges, ability to work under pressure in a fast-paced environment
61Confident and articulate
61Good understanding of fashion/fashion brands
61Proficient user of IT systems, both customer service specific and windows packages
61Ability to exceed customer expectations
61Active listening and empathy
61Hardworking and passionate
61Good team player