This team needs to provide alert monitoring and support for all Linux, UNIX, virtual and storage infrastructure in China local. Areas of work include various UNIX/Linux OS’s, network backups, SAN/NAS/NFS/Filer technology, VMWARE, RAID configurations, clusters, DNS, DHCP, filesystems, basic shell scripting, alert monitoring, ticketing systems. The team also needs to support products on Application Infrastructure side that includes Jira Service Management (customer ITSM platform), Artifactory and Splunk.
Technical skills:
Ready to work in a 16x7 environment
Unix/Linux OS experience
Windows OS experience
System Admin or related experience in a distributed client server environment
Experience working with support ticketing and tracking systems
Experience with enterprise scale monitoring applications
Understanding of TCP/IP, DNS, DHCP and computer network
Experience with Active Directory preferably at the enterprise level
Familiar with ITIL processes and concepts
Familiar with various hardware platforms
Scripting experience with Windows PowerShell / Python
Experience with NetBackup (tape and disk)
Experience with Load Balancing Concepts
Experience with Ansible Tower and playbooks
Familiar with Linux OS patching process
Familiar with clustering systems
Familiar with virtualization technology and VMWare product
Experience in querying/modifying SQL/Oracle/Postgres Databases
Strong storage-related products and technologies knowledge (SAN, NAS, storage pools)
Strong troubleshooting and investigative skills for dealing with and resolving incidents.
Soft skills:
Strong communication skills, preferably customer service experience
Fluent in Chinese both written and verbal. Able to read English documents and write in English
Able to anticipate, identify and troubleshoot problems
Experience interacting with end users and communicating in a way that they understand
Able to work well in a team
Able to operate with minimal supervision
Able to manage time effectively, set priorities appropriately, schedule calls
Able to maintain professional demeanor under stressful situations.
Able to provide updates to management, including current status and next steps in the form of email communications, etc.
